Return & Refund Policy
Last updated: June 19, 2026
We want you to be completely satisfied with your purchase. If for any reason you are not, here is our return and refund policy.
Return Eligibility
- Products may be returned within 7 days of delivery.
- Items must be unused, in their original packaging, and in resalable condition.
- Perishable goods (teas, spices, saffron) cannot be returned once opened, unless they are damaged or defective.
How to Initiate a Return
- Email us at support@kashmir-store.com with your order number and reason for return.
- Our team will review your request within 24–48 hours.
- If approved, we will provide return shipping instructions.
Refund Process
- Refunds are processed within 5–7 business days after we receive the returned item.
- The refund will be credited to your original payment method.
- Shipping charges are non-refundable.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately with photos. We will arrange a free replacement or full refund at no additional cost to you.
Cancellation
Orders can be cancelled within 12 hours of placing them, provided they have not already been shipped. To cancel, email us at support@kashmir-store.com.